Contact Us
Frequently Asked Questions
I need tutoring. How do I get started? Click on 'Book Now' at the top of this page to schedule a free 10-minute consultation. We will take you from there.
Do you offer a free trial lesson? Yes! Following the phone consultation, we match you with a tutor and offer the first hour free. It is a free hour trial lesson for each new subject and for each new tutor. We offer this because every student has a different learning style, and every tutor has a different teaching style. Therefore, a free trial lesson helps students determine whether their tutor is most suitable for them.
What is the hourly rate? Pricing varies by year level and session type (online or face-to-face). Click 'Book Now' at the top of the page for a free consultation and quote.
How long and frequent are the lessons? This is up to you and your tutor's availability. In the initial free 10-minute consultation, we can make recommendations based on the student's learning needs.
How do I book a lesson and pay? Following the initial consultation, you will recieve a booking link and a free trial lesson code. Click on the link to book the most suitable time, then apply the free trial lesson code. If you are happy with your tutor and would like to continue after the trial, payments can be made at the checkout page for subsequent lessons.
How do I reschedule or cancel a lesson? Once you have recieved your booking confirmation via email, you can click on the reschedule / cancel buttons.
Are the lessons online or face-to-face? This depends on your preference and our tutor's availability. Please be mindful that face-to-face lessons are priced higher than online lessons, and an additional travel cost may be applicable.
How are online lessons conducted? It is conducted on Zoom.
Where are face-to-face lessons conducted? We generally recommend face-to-face lessons be conducted in a agreed public space such as a library. However, you may choose to conduct the lesson at your place of residence. Where applicable, travel costs for our tutors will be included as part of the lesson fee.
Do Owl Succeed tutors have Working With Children Check? Yes. We require all our tutors to have a valid Working With Children Check.
Does Owl Succeed provide learning materials as part of the lessons? You may choose to use your own learning material, material developed by Owl Succeed, or material that we recommend based on your learning needs.